Test Management SoftwareSourced

Case Study: How TestMonitor cut churn by 25% with Custify

TestMonitor Case StudySourced & dated by Case Study Desk

Key facts · TL;DR

Company

TestMonitor

Industry

Test Management Software

Challenge

Needed to identify and support at-risk customers sooner

Headline result

TestMonitor reports a 25% decrease in churn after adopting Custify to support customers faster and more proactively

Key results

-25%

Churn decrease

reported by TestMonitor

The challenge

TestMonitor needed to reduce customer churn by identifying at-risk accounts earlier and helping customers more effectively and faster.

The solution

TestMonitor adopted Custify to monitor customer health and act on churn signals, becoming more precise and responsive in supporting customers.

“Since using Custify our churn decreased by 25%. We are more spot-on, we can help our customers even better and faster and that's why they don't leave us.”
RC
Rene Ceelen
CEO & Founder, TestMonitor

The results, in context

TestMonitor reports its churn decreased by 25% since using Custify. The figure is quoted from Custify's public customers page and dated to the index date.

Products used

Custify ChurnCustify SegmentsCustify Customer 360