Case Study: How Forecastr halved churn with Custify

Key results

The challenge

Forecastr needed to reduce churn and gain a clearer, more consistent read on customer health across its base. The team required a way to identify at-risk accounts and act before renewals.

The solution

Forecastr used Custify's health scoring and churn features to standardize customer health measurement and drive proactive retention processes.

The results, in context

Forecastr reports it reduced its churn rate by 50% and improved customer health by 25% across the board. The figures are quoted from Custify's public customers page and dated to the index date.

Products used