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Virtual Events PlatformSourced

Case Study: How Airmeet saved 20 hours per CSM monthly with Custify

Airmeet Case StudySourced & dated by Case Study Desk
Key facts · TL;DR
Company
Airmeet
Industry
Virtual Events Platform
Challenge
Manual data management limited CSM proactivity
Headline result
Airmeet reports 20 hours saved per CSM each month and greater proactivity using Custify's centralized data and automated notifications

Key results

20 hrs
Saved per CSM monthly
reported by Airmeet

The challenge

Airmeet's customer success managers spent significant time on manual data management, limiting their ability to be proactive with accounts.

The solution

Airmeet used Custify's centralized data management and automated notifications to reduce manual work and prompt timely, proactive outreach.

The results, in context

Airmeet reports it saved 20 hours per CSM each month and became more proactive using Custify's centralized data management and automated notifications. The figure is quoted from Custify's public customers page and dated to the index date.

Products used

Custify Customer 360Custify Automation