Case Study: Dr. Robert A. Krause reached 98% patient satisfaction and a 4.9-star rating with Tebra
Key results
The challenge
Dr. Robert A. Krause's practice had limited online visibility, having accumulated only 30 reviews over ten years, and its staff handled a heavy volume of patient phone calls. The practice needed better Google visibility and modern online tools to meet the expectations of younger patients.
The solution
The practice adopted Tebra's practice growth and patient engagement tools, including online booking, automated messaging, and online review and reputation features to improve its Google visibility.
“Our new system has opened up more time for me to spend with patients, which is what we all want. Instead of micromanaging data flows, I can look at the patient in front of me.”
RKDr. Robert A. Krause, MDPhysician
The results, in context
Tebra reports the practice reached a 98% patient satisfaction rate, 25% fewer no-shows, a 4.9-star online rating, and 50 fewer calls per week. Its improved website generated 1,500 hits in four months, resulting in 61 new reviews and 15 new patients.