Case Study: CentralMed tripled reviews and moved half of appointments online with Tebra
Key results
The challenge
CentralMed Urgent and Primary Care needed to attract and retain patients through a stronger online presence, having carried a 3.0-star rating, and to reduce the volume of inbound scheduling phone calls. The practice wanted patients to be able to book and communicate online.
The solution
CentralMed adopted Tebra's practice growth and patient engagement tools, using its website, online scheduling, and automated review features to improve visibility and let patients self-serve appointments.
“Half of our new patients choose us because of our website features and communications.”
NLDr. Nosa Aigbe LebartyMD, CentralMed Urgent and Primary Care
The results, in context
Tebra reports the practice achieved a 3x increase in reviews, with about 50% of appointments now made online and 50% fewer phone calls. Its star rating rose from 3.0 to 4.3 out of five.