Case Study: How TalentNet grew YoY job placements by 300% with Custify
Key results
The challenge
TalentNet needed to improve response time and service quality and to scale its job-placement outcomes without proportionally growing overhead. It required better segmentation and measurable customer metrics.
The solution
TalentNet used Custify segmentation, health scores, and calculated metrics to serve clients as a strategic partner and benchmark performance in client meetings.
“Custify has improved our time to response, quality, and even given us the ability to benchmark things we measure in our own programs on the fly in client meetings. We are able to serve our clients as strategic partners as a result of it.”
BSBrian SpourVP of Customer Success, TalentNet
The results, in context
TalentNet reports it increased year-over-year job placements by 300% using Custify's segmentation, health scores, and calculated metrics. The figure is quoted from Custify's public customers page and dated to the index date.