Case Study: How Survicate grew expansion MRR by 43% with Custify
Key results
The challenge
Survicate's lean customer success team needed a single source of truth for customer data and a way to act on churn and expansion signals in real time. Without a centralized system the team risked being blind-sided by at-risk accounts.
The solution
Survicate adopted Custify to consolidate customer data in one platform, automate key processes, and apply health scoring and task automation, with real-time alerts and insights surfacing expansion and churn signals.
“Thanks to the real-time alerts and insights, we increased our expansion MRR by 43% and reduced churn significantly. The time savings alone have been invaluable for our lean team.”
EBEylul BeyazitDirector of Sales & Customer Success, Survicate
The results, in context
Survicate reports it increased expansion MRR by 43% and cut churn by 7% while saving its lean team significant time. The figures are quoted from Custify's public customers page and dated to the index date.