Social Media AnalyticsSourced

Case Study: How Socialinsider tripled proactive outreach with Custify

Socialinsider Case StudySourced & dated by Case Study Desk

Key facts · TL;DR

Company

Socialinsider

Industry

Social Media Analytics

Challenge

Limited proactive outreach and trial conversion

Headline result

Socialinsider reports a 300% increase in proactive outreach and a 28% increase in trial-user conversion using Custify segments and automation

Key results

+300%

Proactive outreach increase

reported by Socialinsider

+28%

Trial user conversion increase

reported by Socialinsider

The challenge

Socialinsider wanted to increase proactive customer outreach and convert more trial users, but needed better segmentation and automation to do so at scale.

The solution

Socialinsider used Custify segments and automation to structure proactive outreach; concierge onboarding integrated the tool in under half a day.

“We feared that the integration would wind up taking a lot of developer time, but we finished in less than half a day thanks to Custify's concierge onboarding.”
RV
Razvan Visan
Co-founder, Socialinsider

The results, in context

Socialinsider reports it improved proactive outreach by 300% and increased trial-user conversion rates by 28% using Custify's segments and automation. The figures are quoted from Custify's public customers page and dated to the index date.

Products used

Custify SegmentsCustify AutomationCustify Customer 360