Case Study: Gainsight reached 3X industry completion benchmarks after migrating to Skilljar
Key results
The challenge
Gainsight, a customer success software company, needed a scalable, customizable learning platform to drive product adoption and retention across free and paid training for customers, employees, and career seekers. Its prior LMS, LearnDot, could not support a more robust set of training offerings or the integrations it required.
The solution
Gainsight migrated to Skilljar to host its education programs, integrating with Salesforce, Stripe, and Articulate. The migration was completed in under 60 days.
“Skilljar was a game changer for us to scale customer success and product adoption.”
NMNick MehtaCEO, Gainsight
The results, in context
Between December 2020 and September 2021, Gainsight reported a 60% increase in monthly active users and a 61% increase in monthly course registrations. At its Q3 2021 peak the program reached a 67% average course completion rate, described as roughly 3X industry benchmarks of under 20%.