Case Study: Automox cut manual onboarding training time 75% with Skilljar
Key results
The challenge
Automox, an IT operations and endpoint management company, grew rapidly during the pandemic, making it unsustainable for Customer Success Engineers to deliver repetitive one-on-one onboarding over Zoom. It needed to scale foundational product training while freeing staff for more advanced discussions.
The solution
Automox launched Automox University on Skilljar in December 2021, offering an on-demand onboarding program that directs new customers to self-paced foundational courses.
“Our Customer Success Engineers are able to facilitate more advanced product discussions.”
SASara AndersonCustomer Education Manager, Automox
The results, in context
Automox reported a 75% reduction in the manual onboarding training hours previously required, with more than three times as many new users enrolling in training within months of launch. In one case, a customer brought two new admins up to speed in under 45 minutes, compared with four one-hour workshops previously.