TelecommunicationsSourced
Case Study: SFR reaches 96% training participation with 360Learning
SFR Case StudySourced & dated by Case Study Desk
Key results
The challenge
SFR is a French telecommunications operator that continuously trains 6,000 employees across customer-service teams. It needed to onboard agents quickly and keep a large community engaged with up-to-date training.
The solution
SFR deployed 360Learning across its teams, combining a core training team, internal operators, and collaborative learning to create and track learning paths.
“We chose 360Learning over other similar vendors because of the human element — that's what drove our decision.”
FBFrédéric BiguereauHead of Customer Service Training, SFR
The results, in context
SFR deployed the platform across all teams in two months and reached 82% active users and a 96% average participation rate among employees assigned training. The program achieved a training NPS of 49, with 250 learning paths created annually.
Products used
360Learning Collaborative Learning Platform360Learning Learning Analytics