Case Study: SAP achieves a 404% ROI and $47.3M in savings with Mural, per Forrester TEI
Key results
The challenge
SAP, the largest ERP vendor in the world, needed to support design thinking workshops and collaboration across globally distributed presales, service sales, UX design, and onboarding teams. The shift toward hybrid work required tools that preserved engagement and reduced reliance on travel for in-person sessions.
The solution
SAP deployed Mural across multiple geographies and team types to facilitate design thinking workshops with both internal and external participants. Mural commissioned Forrester Consulting to quantify the impact in a May 2022 Total Economic Impact study based on interviews with experienced SAP users, projecting a three-year financial outlook.
The results, in context
Over a three-year period, Forrester projected a 404% ROI and $47.3 million in cost savings for SAP. Documented benefits included a combined $36.1 million in increased design efficiency, more than $19.5 million in avoided travel costs, and new employees onboarded an average of 2.6 hours faster.