Case Study: RemoteLock cut payment fees by as much as 50% with BlueSnap
Key results
The challenge
RemoteLock, a cloud-based access control software provider serving more than 10,000 customers in 75+ countries, ran billing inside its device-management platform on a system that no longer scaled. As it moved to Zuora for subscriptions alongside its NetSuite ERP, it needed a flexible, global payment solution to support the backend.
The solution
As a Zuora preferred payments partner with a native NetSuite integration, BlueSnap consolidated RemoteLock's payments across its tech stack, enabling live payment links on hardware invoices, more payment types and vendor consolidation.
“There is a direct bottom line impact, measured in a couple hundred thousand dollars. That pays for everything.”
CSChris SheehanVice President of Operations, RemoteLock
The results, in context
BlueSnap helped RemoteLock reduce payment fees by as much as 50%, moving from about 7% per payment with its legacy provider to under 3%. RemoteLock describes a direct bottom-line impact measured in a couple hundred thousand dollars.