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Case Study: Red Hat halves agreement cycle time with DocuSign and Salesforce

Red Hat Case StudySourced & dated by Case Study Desk
Key facts · TL;DR
Company
Red Hat
Industry
Enterprise Software / Open Source
Challenge
End-to-end agreement process needed to scale
Headline result
50% reduction in agreement cycle time with 2-day deal turnaround

Key results

50%
Reduction in agreement cycle time
2 days
Deal turnaround time

The challenge

Red Hat, an enterprise open-source software company, set out to scale its end-to-end agreement process for future growth. Existing contracting steps across sales and legal added time to deal turnaround.

The solution

Working with DocuSign and Salesforce, Red Hat redesigned its process using DocuSign CLM and eSignature to standardize and automate agreement workflows.

“We took this as an opportunity that we needed to really rethink our end-to-end process to scale for the future.”

SM
Seherish Mughal
Sr. Director, Product Management - Sales & Ecosystem Technology, Red Hat

The results, in context

Red Hat reported a 50% reduction in agreement cycle time and a 2-day deal turnaround, completing the transformation over about one year.

Products used

DocuSign Contract Lifecycle Management (CLM)DocuSign DocuSign eSignature