Case Study: Payworks saves ~$500K a year with DocuSign IAM
Key results
The challenge
Payworks provides cloud workforce-management and payroll solutions and onboards customers through contract-heavy processes. Its agreement workflow was fragmented and manual, slowing time-to-sign and adding administrative burden.
The solution
Payworks adopted DocuSign Intelligent Agreement Management with Workflow Builder to automate agreement generation and routing using existing customer data.
“With Docusign IAM, we turned a fragmented, manual process into a seamless, automated experience that works for both our teams and our customers.”
MKMaureen KinnearChief Technology Officer, Payworks
The results, in context
Payworks reported roughly $500,000 in annual labor savings - equivalent to nearly five full-time employees - and a 25% faster time-to-sign. It also cited 24-hour contract completion rising to 87% from 55% and a 41% decrease in time to close deals for sellers.