Retail (Apparel)Sourced

Case Study: Seager retains 43% of returns revenue with Narvar

Seager Case StudySourced & dated by Case Study Desk

Key facts · TL;DR

Company

Seager

Industry

Retail (Apparel)

Challenge

Replace a manual, email-based returns process

Headline result

Apparel brand Seager retained $0.43 on every $1 of returns and cut return-related inquiries 40-50% after replacing a manual, email-based returns process with Narvar.

Key results

43%

Returns revenue retained

$0.43 per $1 of returns

40-50%

Decrease in return-related inquiries

20%

Decrease in WISMO queries

10.1%

Post-purchase marketing engagement

across 35,000+ orders

The challenge

Seager ran a fragmented, manual returns process conducted entirely over email, requiring customers to pay for and drop off their own shipping labels. The friction reduced satisfaction and cost the brand revenue, with roughly 70% of its business online.

The solution

Seager implemented Narvar Shield for a self-service returns and exchanges portal and Narvar Track for delivery transparency, using IRIS-powered workflows to automate return decisions by product type and destination.

“Narvar saves us so much time. The returns process is 1,000x easier now.”
JF
Jacob Folsom
Customer Experience Lead, Seager

The results, in context

Seager retained 43% of revenue on returned products, equivalent to $0.43 on every $1 of returns, and cut return-related inquiries by 40-50%. WISMO queries fell 20%, and post-purchase marketing assets saw a 10.1% engagement rate across more than 35,000 orders.

Products used

Narvar Narvar ShieldNarvar Narvar Track