Case Study: Harry Rosen achieves a 13-point conversion increase with Narvar
Key results
The challenge
Harry Rosen struggled to communicate precise delivery expectations. Static, broad delivery-date ranges created inconsistency across a fulfillment model spanning distribution centers, warehouses, and retail stores, increasing customer uncertainty and support inquiries.
The solution
Harry Rosen adopted Narvar Promise for accurate estimated delivery dates, alongside Track, Notify, and Shield across its ecommerce experience.
“A double-digit increase in conversion rates is a huge revenue win across both brands.”
VMVanessa MarkoSr. Director, Ecommerce, Harry Rosen
The results, in context
Harry Rosen delivered a 13-percentage-point conversion lift on harryrosen.com and a 20-point lift on its FinalCut site, while achieving over 90% delivery-date accuracy against its goal. The team also saw a 16% reduction in WISMO-related support inquiries.