Case Study: Major department store chain saves $18 per returned item with Narvar

Key results

The challenge

Returned items traveled through multiple distribution centers before reaching vendors, delaying resale of seasonal goods at full price, while shipping costs with vendors went unreconciled. Managing returns across many vendor partners added cost and complexity.

The solution

The retailer used Narvar Shield with intelligent return routing, multi-label return shipping, and return-to-vendor (RTV) functionality to route returns efficiently.

The results, in context

The retailer saves an average of $18 per returned vendor item through the program. Return-to-vendor routing saved its operations team 20 days of labor in the first six months, equivalent to 3.33 days of warehouse labor per month.

Products used