Case Study: Mitsubishi Electric cuts training costs 65% with 360Learning
Key results
The challenge
Mitsubishi Electric's UK customer training team trained customer engineers on heat pumps and air conditioning units. Classroom sessions were capped at 12 people for health and safety, and by June 2020 around 1,500 people were waiting to be enrolled, with wait times the team wanted to reduce.
The solution
The team moved training online with 360Learning, digitizing the majority of its learning content and delivering it through the platform alongside classroom sessions.
“The engagement on the platform has been huge. A lot of people react to the content and post comments on the chat for the team to answer.”
LHLance HitchinsHead of Customer Training, Mitsubishi Electric
The results, in context
Mitsubishi Electric reduced training costs by 65% while reaching a 99% customer satisfaction rate. Monthly throughput rose from 200 to 300 people trained (a 50% increase), and 230,000 sheets of paper were saved.