Case Study: Roo reduces ticket volume by 50% with Maven AGI

Key results

The challenge

Roo, a veterinary relief staffing marketplace, entered hypergrowth that pushed support volume to more than 1,000 tickets per week across phone, email, and in-app chat. The team needed to scale self-serve support without sacrificing quality.

The solution

Roo implemented Maven AGI's Agent Maven across its help center and in-app chat with Zendesk integration, trained on Roo's brand voice, and uses Maven's Copilot for behind-the-scenes research.

The results, in context

Agent Maven answered 80% of inquiries autonomously via chat and cut Roo's ticket volume by 50%, freeing the team to focus on complex customer issues.

Products used