Security Workforce SoftwareSourced
Case Study: Belfry scales chat support to a 72% resolution rate with Maven AGI
Belfry Case StudySourced & dated by Case Study Desk
Key results
The challenge
Belfry, a fast-growing security workforce software company, wanted to launch round-the-clock chat support after a Series A raise without expanding its support payroll.
The solution
Belfry deployed Maven AGI's Agent Maven as an always-on AI chat persona at the center of its post-sales communications.
“If you're a CX leader looking to scale responsibly, you can't go wrong with Agent Maven. The chat persona is so much more than an efficiency lever; it's the centerpiece of all our post-sales communications.”
ATAlex TurkovicSenior Director of Customer Experience, Belfry
The results, in context
Agent Maven reached a 72% inquiry resolution rate and fully deflected 25% of inquiries away from the support team.
Products used
Maven AGI Agent Maven