Case Study: ClickUp cuts ticket volume 25% with Maven AGI
Key results
The challenge
ClickUp, a productivity software platform, wanted to streamline complex ticket triage and accelerate response times without adding per-ticket workload for its support reps.
The solution
ClickUp implemented Maven AGI's Copilot and Insights solutions directly inside its ticketing system to assist reps and enable self-serve support.
“When looking at AI solutions, we needed to be seamless while adding value. A lot of competitors require someone to do the legwork; the same level of involvement per ticket. Maven is right in our ticketing system and is the first thing reps look at now when opening a ticket.”
DDDavid DoyleHead of Customer Support, ClickUp
The results, in context
Maven AGI drove a 25% reduction in ticket volume through self-serve, reduced new support agent onboarding time, and improved proactive engagement capabilities.