Case Study: Clio autonomously resolves 60% more tickets with Maven AGI
Key results
The challenge
Clio, a global legal technology platform, was expanding into the enterprise market and needed to modernize its chat support. Its legacy rule-based chatbot could only answer pre-scripted questions, required frequent manual reconfiguration, and forced repetitive escalations to technical specialists.
The solution
Clio deployed Maven AGI's Agent Maven, integrated with Salesforce, to handle routine inquiries autonomously and escalate complex questions with full context to human representatives.
“We knew that we could do better than our legacy chatbot solution. Maven's cutting-edge platform transformed our customer support experience overnight.”
GSGeorge SullivanSenior Director of Customer Support, Clio
The results, in context
Agent Maven answered 80% of inquiries autonomously via chat and resolved 60% more tickets than the legacy chatbot. Reduced ticket volume enabled 4x faster live support for complex technical questions.