Financial TechnologySourced
Case Study: Rho maintains 95% CSAT while scaling support with Maven AGI
Rho Case StudySourced & dated by Case Study Desk
Key results
The challenge
Rho, a fintech provider, needed to improve support-team efficiency by reducing time spent on routine activities so agents could focus on high-complexity tasks, while sustaining customer satisfaction as volume grew.
The solution
Rho implemented Maven AGI's Zendesk-native AI Copilot to speed routine work and surface accurate answers to complex technical questions.
“The accuracy and speed with which Maven answered fairly complicated technical questions made it impossible for me to look away. Everything else I saw wasn't quite ready for prime time.”
SJStas Johnson-ChyzhykovSVP, Customer Experience, Rho
The results, in context
With Maven AGI Copilot, Rho maintained a 95% CSAT while supporting a 12% increase in monthly contacts, adding capacity without added headcount.
Products used
Maven AGI AI Copilot