Case Study: Quest Software reaches a 50% autonomous resolution threshold with Maven AGI

Key results

The challenge

Quest Software's enterprise IT customers manage critical infrastructure and require fast, accurate, trustworthy support. Quest's confidence in AI depended on maintaining high customer satisfaction rather than on deflection counts.

The solution

Quest deployed AskQ, an AI agent built on Maven AGI, evaluating success by whether every interaction met its customer-satisfaction bar before expanding scope.

The results, in context

AskQ reached a 50% autonomous resolution threshold. Following the deployment, Quest scoped more than 21,000 new cases for Phase II and expanded to four workstreams.

Products used