Email Signature Management SoftwareSourced
Case Study: Exclaimer slashes ticket volume by 18% with Maven AGI
Exclaimer Case StudySourced & dated by Case Study Desk
Key results
The challenge
Exclaimer, a global email signature management provider serving enterprise customers, wanted seamless self-serve support. Its existing chatbot could answer questions correctly but required a time-consuming, tedious internal lift to maintain.
The solution
Exclaimer deployed Maven AGI's Agent Maven to handle complex, high-stakes signature-management questions with minimal manual model training.
“Maven wipes the floor with any other chat solution. The number of complex responses their agent handles for us keeps shooting up.”
ASAnthony SkiltonOperations and Systems Manager, Exclaimer
The results, in context
Agent Maven drove an 18% reduction in ticket volume through self-serve, a 15% increase in autonomously answered inquiries via chat, and saved the team 10+ hours weekly on setup and maintenance.
Products used
Maven AGI Agent Maven