Case Study: Lightgliders reduces response times 17.5% with Re:amaze
Key results
The challenge
Lightgliders, a faith-based digital media company producing games and educational content for children, wanted to streamline its customer support workflow. The team was spending significant time managing and logging incoming customer requests.
The solution
Lightgliders consolidated its support onto Re:amaze to centralize customer conversations and reduce manual tracking. The platform handled request logging and response management in one place.
“Definitely give Re:amaze a shot because it's really more than what the eye sees.”
CLCarrie LickteigCustomer Service Team Lead and Marketing Director, Lightgliders
The results, in context
Lightgliders reported reducing response times by 17.5% and decreasing time spent managing and logging customer requests by 16.1% after adopting Re:amaze. The figures are quoted from the company's published Re:amaze customer story and dated to that source.