Case Study: CAULIPOWER increases customer engagement by 100% with Re:amaze
Key results
The challenge
CAULIPOWER, an award-winning natural foods brand, wanted to increase how often customers engaged with its support and messaging touchpoints. The team was looking for a way to proactively reach shoppers rather than wait for inbound contact.
The solution
CAULIPOWER adopted Re:amaze and used its Cues feature to trigger proactive, targeted messages to customers. The tooling let the support team engage shoppers at relevant moments across the site.
“Re:amaze Cues have helped us increase customer engagement to nearly 100%! Exactly what we were set out to accomplish.”
SPStephanie PatinoCustomer Service Specialist, CAULIPOWER
The results, in context
After deploying Re:amaze Cues, CAULIPOWER reported increasing customer engagement to nearly 100%, which the team described as exactly the outcome it had set out to accomplish. The result is quoted from the company's published Re:amaze customer story and dated to that source.