Case Study: Authenticity 50 boosts team efficiency 30% switching to Re:amaze
Key results
The challenge
Authenticity 50, a Made-in-USA bedding company featured by the LA Times, wanted a more efficient customer service workflow than its prior Zendesk setup. The team needed tighter integration with its Shopify store to reduce friction for agents.
The solution
The company moved its support operation to Re:amaze, relying on its Shopify integration to keep order and customer context inside the helpdesk. Agents handled inquiries without switching between tools.
“Re:amaze reduces friction with their excellent Shopify integration – leading to happier customers and a more efficient Customer Service Team.”
JMJimmy and Stephanie MacDonaldCo-Founders, Authenticity 50
The results, in context
Authenticity 50 reported a 30% increase in team efficiency compared with Zendesk, with 90% of customer issues resolved without leaving Re:amaze and a 25% reduction in inbound inquiries. The figures are quoted from the company's published Re:amaze customer story and dated to that source.