Case Study: Kuveyt Türk identifies root causes 80% faster and cuts error alerts 60% with Cisco AppDynamics
Key results
The challenge
Kuveyt Türk needed to deliver continuously available, modern digital banking services while resolving issues quickly enough to prevent service interruptions that affect customers. Its teams wanted unified visibility across applications, infrastructure, and network to shorten mean time to resolution.
The solution
The bank implemented Cisco AppDynamics for unified monitoring across applications, infrastructure, and network, with support from partner ONOTIO Teknoloji. The platform correlated telemetry so teams could pinpoint root causes and act on issues before they reached customers.
“With Cisco AppDynamics we can identify the root cause of an error 80% faster than before.”
TÖTaner ÖnerHead of Infrastructure Monitoring, Kuveyt Türk
The results, in context
Kuveyt Türk reported identifying the root cause of errors 80% faster than before, reducing error alerts by 60%, and responding to alerts 40% faster. The bank also cited a 20% improvement in website performance and a 30% improvement in database query performance, with issues resolved in minutes that previously took more than three hours.