Case Study: Alaska Airlines cuts outages 60% and detects issues in under 10 minutes with AppDynamics
Key results
The challenge
Alaska Airlines needed improved visibility into a complex hybrid cloud environment to minimize costly outages and performance issues while delivering seamless digital experiences to travelers. Detecting the source of problems across integrated systems was slow, taking hours.
The solution
The airline deployed AppDynamics for application performance management, infrastructure monitoring, and end-user monitoring across its on-premises and Microsoft Azure environments. The unified view let engineering teams see how integrated systems were performing and how changes affected the customer experience.
“With AppDynamics, our mean time to detection went from hours to less than 10 minutes, which is a huge win for us.”
NHNemo HajiyusufSoftware Engineering Manager, Alaska Airlines
The results, in context
Alaska Airlines reported a 60% reduction in outages and cut mean time to detection from hours to less than 10 minutes. The company also reduced Level 1 and Level 2 outages between 2017 and 2018.