Case Study: Key Law Office lifts collections to about 98% of balances due with Smokeball
Key results
The challenge
Key Law Office is a process-driven family law firm with three offices in Central Texas where each case requires frequent client communication. Billing Manager Bella Anderson faced inefficient billing processes, lost time chasing collections, and client communication challenges. The firm previously collected only 70-80% of balances due.
The solution
The firm implemented Smokeball as its practice management system, using automatic evergreen retainer replenishment to keep clients at a minimum retainer, a client portal for 24/7 billing and case-status access, and family-law matter templates. Balance-due and replenishment reminders were consolidated into a single clear invoice.
“We're collecting about 98% of all balances due on each billing cycle, which is nearly unheard of—just from implementing Smokeball's automatic evergreen retainer.”
BABella AndersonBilling Manager, Key Law Office
The results, in context
Key Law Office reports collecting about 98% of all balances due on each billing cycle, up from its prior 70-80% rate, which it attributes to Smokeball's automatic evergreen retainers. Automation also reduced the firm's administrative burden, freeing hours in the billing manager's week and improving client rapport.