Case Study: Kent | Pincin resolves cases 60% faster after adopting Smokeball
Key results
The challenge
Founding attorneys Michael Kent and Emily Pincin previously worked at a firm with no legal software. After losing 80 hours of work to an unsaved document, Michael sought a system to modernize his new plaintiff-side employment, personal injury and mass-action practice and absorb the administrative work he once handed to paralegals.
The solution
The firm adopted Smokeball, using AutoTime automatic time tracking to capture billable fees and costs, custom workflows auto-assigned to staff, the InfoTrack integration for court e-filing and expense syncing, a client portal for status updates, and reporting to evaluate case-type profitability and prioritize intake.
“The last 10 cases took an average of only 5 months to resolve. This is 60% faster than the industry average for employment law.”
MKMichael KentFounding Attorney, Kent | Pincin
The results, in context
By using Smokeball's time-tracking reports to prioritize high-value cases and automating case processes, Kent | Pincin reports an average case resolution of five months, or 60% faster than the industry average of over a year. Smokeball also supported the firm's growth from a two-person practice to a multi-state operation with roughly 200 active cases, without staff working past early evening.