Case Study: Genpact overhauls contract management with Icertis
Key results
The challenge
Genpact, a global professional services firm, needed to monitor and manage SLA and SOW commitments more consistently and to shorten a contract cycle that ran about two weeks.
The solution
Genpact adopted Icertis Contract Intelligence to streamline and automate how it monitors and manages contract commitments, standardizing contract compliance across the organization.
“Icertis Contract Intelligence has helped us improve contract compliance by streamlining and automating the way we monitor and manage SLA and SOW commitments, cutting what was a two-week contract cycle by 50 to 60 percent.”
SPSanjeev PrasadChief Information Officer, Genpact
The results, in context
Icertis reports that Genpact cut its roughly two-week contract cycle by 50 to 60 percent while improving contract compliance through automated monitoring of SLA and SOW commitments.