Case Study: Darkhorse Tech saves $250,000+ a year and cuts Tier 3 escalations 90% with Huntress
Key results
The challenge
Darkhorse Tech, an MSP supporting more than 1,400 dental practices and close to 20,000 endpoints, faced alert overload with teams spending up to 45 minutes triaging vague alerts. Stealthy persistence mechanisms slipped past legacy defenses, and the healthcare setting demanded audit-ready reporting for HIPAA alignment.
The solution
In 2023 Darkhorse deployed Huntress Managed EDR, Managed ITDR, and Managed SIEM, pairing the fully managed platform with human-reviewed remediation guidance from the Huntress SOC. Lightweight agents integrated with the existing RMM and deployment stack.
“Huntress caught and stopped a ransomware foothold before our client even knew they were targeted. That incident alone reinforced the value of our partnership.”
RKReuben KampCEO, Darkhorse Tech
The results, in context
Darkhorse reported 70% faster alert triage, cutting triage from 45 minutes to under 10 and saving more than 600 technician hours annually. The company documented $250,000+ in annual savings, 90% fewer Tier 3 escalations, more than 30 persistent threats eliminated in the first 90 days, and 100% ransomware prevention across attempted campaigns.