Case Study: Htech cuts bugs reported per month by 80% with LogRocket
Key results
The challenge
Htech is an online payments platform serving Mexico and Latin America. Its team lacked frontend visibility into the user experience and could not easily understand the root causes or prevalence of reported bugs. Reactive issue resolution could take up to a week.
The solution
Htech adopted LogRocket's Session Replay, Issues, and Conditional Recording to capture targeted user sessions, correlate user actions with technical telemetry, and identify bugs proactively.
“We have a more efficient process with LogRocket, mainly due to Conditional Recording. We have a low cost of sessions because we record only what we need.”
JEJesus EscamillaFrontend Staff Manager, Htech
The results, in context
After adopting LogRocket, Htech reported an 80% reduction in bugs reported per month and now identifies the root cause of issues in under an hour. Using Conditional Recording to record only the sessions it needs delivered roughly 15% in annual savings.