Case Study: Dutchie saves 33%+ on recording costs and cuts MTTR with LogRocket
Key results
The challenge
Dutchie processes hundreds of thousands of user sessions daily, making it hard to surface the highest-value sessions. Random sampling risked missing critical issues, while recording everything was cost-prohibitive, and most customers experiencing problems never contacted support.
The solution
Dutchie used LogRocket's Conditional Recording to capture only the highest-value sessions based on criteria such as checkout processes and support-widget interactions, cutting noise while controlling cost.
“LogRocket offers a shared experience between our customers and support team, which is something that you don't get with other options.”
SSSam SiskindSr. Manager, Customer Support, Dutchie
The results, in context
With Conditional Recording, Dutchie reported over 33% in cost savings, a 7-minute reduction in mean time to resolution, and hundreds of hours saved per month.