Case Study: gWorks reduces support tickets 18% with a LearnUpon customer academy
Key results
The challenge
gWorks struggled to scale customer education across 2,500+ agencies with diverse state regulations and a non-technical user base. Limited internal bandwidth and repetitive support requests consumed resources.
The solution
gWorks implemented a LearnUpon customer academy with HubSpot and BambooHR integrations to automate enrollment and deliver self-paced compliance training by region and role, later extending the platform to employee learning and compliance.
“One of the biggest wow factors we had when we initially implemented it [LearnUpon] is we saw our support tickets decrease by 18%.”
MSMarni StewartClient Enablement Manager at gWorks
The results, in context
gWorks saw an 18% decrease in support tickets after launching its customer academy, which supports 2,500 agencies. The team deployed two learning portals, extending from customer education into employee training.