Case Study: ClearGov cuts churn scores 32% while scaling to 2,000+ customers with LearnUpon
Key results
The challenge
ClearGov's training program lacked visibility and scale: delivery was entirely manual with no way to track learner progress, a small team managed 800+ organizations, and non-technical end users needed training embedded in their workflow rather than a separate portal.
The solution
LearnUpon Anywhere embedded courses directly into the ClearGov platform, API integration with the ClearGov backend auto-assigned users to courses based on subscriptions, and a ChurnZero integration surfaced real-time engagement data to relationship managers.
“It would be impossible for our team to have stayed as small and mighty as we did without LearnUpon.”
KHKaty HutchinsonHead of Training at ClearGov
The results, in context
ClearGov reported a 32% drop in churn scores for its core operational budgeting product, from 44 without training to 30 with it, while maintaining a 94% customer satisfaction score and scaling to 2,000+ agencies and 8,000+ individual users. Across all products, trained clients averaged a churn score of 37.76 compared with 46.79 for those who had not engaged.