Case Study: GTreasury cuts onboarding costs 90% and saves $900k with LearnUpon
Key results
The challenge
GTreasury faced inconsistent and manual training processes and time-consuming onboarding that kept new support staff unproductive for 6-9 months before they became effective. High turnover compounded the cost of repeatedly training new hires.
The solution
GTreasury implemented LearnUpon's LMS to standardize employee onboarding, creating role-based learning paths with Groups and Learning Paths, converting HR orientation into on-demand courses, and integrating the platform with its HRIS (BambooHR) to segment training by employee role.
“Our primary onboarding started with our Support team. It would take them 6-9 months before they even started to become productive. With what we put into our LearnUpon platform, we're down to almost 3-4 weeks.”
RARiyaz AdamjeeVP of Global Learning Services at GTreasury
The results, in context
GTreasury reported $900k in onboarding cost savings and a 90% reduction in support-team onboarding costs, with the per-hire cost falling from $48,000 to $4,800. Support-team onboarding dropped from 6-9 months to 3-4 weeks, new hire orientation shrank from 1-2 weeks to 2 days or less, and average time to close a support ticket fell 50%.