Business ServicesSourced

Case Study: Liveops cuts time-to-fill 48% with Fountain

Liveops Case StudySourced & dated by Case Study Desk

Key facts · TL;DR

Company

Liveops

Industry

Business Services

Challenge

Inflexible legacy ATS at high volume

Headline result

48% lower time-to-fill and a 100% fill rate

Key results

48%

Decrease in time-to-fill

20%

Increase in filled roles

over 2 years

100%

Fill rate

The challenge

Liveops runs a nationwide network of independent contact-center agents and recruits at high volume. Its legacy ATS was inflexible, created long applicant wait times, and offered minimal reporting for a recruiting team of only nine.

The solution

Liveops moved to Fountain for automation, SMS candidate communication, customizable workflows, and rules-based candidate progression suited to its non-traditional, high-volume recruiting model.

“We use Fountain's SMS feature for everything because the engagement is so high.”
CG
Cheryl Gunn
Senior Vice President of Operations, Liveops

The results, in context

Fountain reports Liveops decreased time-to-fill by 48%, increased filled roles by 20% over two years, and reached a 100% fill rate.

Products used

Fountain Fountain Hire