Case Study: Endeksa lifts lead generation 138% with Tidio
Key results
The challenge
Endeksa, a Turkish real-estate valuation platform with a user base exceeding 300,000, struggled to manage communication across that audience through endless phone calls. The team wanted a cost-effective way to automate customer service and capture leads.
The solution
Endeksa implemented Tidio's live chat, chatbots, and pre-chat surveys to automate customer service, route queries efficiently to the appropriate teams, and capture visitor details for lead generation.
“Tidio is cheaper than other platforms but still works marvelously.”
GÖGörkem ÖğütCEO & Founding Partner at Endeksa
The results, in context
Endeksa reported a 138% increase in lead generation and a 59% decrease in waiting times, alongside an 88% bot helpfulness rate and a 10% overall increase in satisfaction. The company highlighted Tidio's cost-effectiveness relative to alternatives.