Case Study: Axioma UK reaches 89% AI resolution rate with Tidio's Lyro
Key results
The challenge
Axioma UK, a SMART car repairs business, faced a high volume of technically complex repair and insurance inquiries that overwhelmed its support team. Coverage gaps after hours and concerns about scaling the traditional support model added pressure as the business grew.
The solution
Axioma deployed Tidio's Lyro AI agent, building a knowledge base of 370 specialized articles and creating sales-oriented conversational flows for repair assessment. Lyro's self-learning handled routine inquiries around the clock while routing complex cases to staff.
“Tidio stood out with rapid deployment, hands-on support, and smart self-learning via Lyro—letting us scale service fast, at a great price point.”
SSStefano SironiCo-Founder & CEO at Axioma UK
The results, in context
Axioma UK reported an 89% AI resolution rate with Lyro and a 21% increase in sales bot engagement, supported by a 370-article knowledge base and 24/7 availability. The company credited rapid deployment and self-learning with letting it scale service quickly.