Case Study: WeLab Bank cut daily alerts over 95% with Dynatrace AI-driven observability
Key results
The challenge
WeLab Bank, a digital-only bank, needed to reduce alert noise and speed up incident diagnosis as part of its digital-first strategy. Its teams were handling over a hundred daily alerts, many of them false alarms that required SRE intervention.
The solution
WeLab Bank selected Dynatrace for its AI-driven observability platform, using its AI engine, automation, and answer-driven insights for early detection of potential system issues without false alarms.
“Dynatrace's AI engine provides us with insights for early detection of potential system issues without false alarms, reducing the time required to identify root causes from hours to minutes.”
CMChung Wing MokCTO, WeLab Bank
The results, in context
WeLab Bank reduced unnecessary alerts by over 95%, bringing daily alerts down from more than 100 to fewer than 5, and cut the time required to identify root causes from hours to minutes. The change reduced the volume of alerts requiring SRE intervention.