Case Study: Kroger cut weekly support tickets from 700 to 7 with Dynatrace
Key results
The challenge
Kroger, one of the largest grocery retailers in the United States, needed a new approach to monitoring that let its teams speak the same language across a hybrid, multicloud ecosystem. Following the launch of a new application, the company wanted to reduce the volume of performance-related support tickets.
The solution
Kroger adopted Dynatrace, whose single-agent approach automatically discovers and instruments all application and infrastructure components across the hybrid, multicloud environment, with AI providing precise answers about performance anomalies.
“Through a single agent, we've been able to gain full-stack observability into our environment in one clear view, and Dynatrace's AI has provided us with precise answers about performance anomalies.”
JCJay CottonPerformance Engineer Lead, Kroger
The results, in context
Kroger reduced support tickets following the launch of a new application from 700 to just 7 per week, in the space of a single month. The team reported regaining time previously spent on monitoring and root-cause analysis.