Case Study: BMO slashed root-cause analysis time 80% with Dynatrace Grail
Key results
The challenge
BMO, a North American bank, needed automated, AI-powered observability across its hybrid on-premises and cloud infrastructure to identify and resolve issues quickly. The goal was to support a data-driven, digital-first strategy while reducing manual log-analytics work.
The solution
BMO adopted the Dynatrace platform, using the Grail data lakehouse, causal and predictive AI capabilities, and AutomationEngine to run log analytics at scale and automate incident response and ITSM routing.
“The combined power of Dynatrace's Grail and its causal and predictive AI capabilities has enabled our team to fully embrace the principles of SRE and respond with record speed when issues occur.”
RSRohan ShahSenior Manager for Site Reliability Engineering, BMO
The results, in context
BMO slashed root cause analysis time by 80% and eliminated around 60 hours of manual log-analytics toil per team every month. The approach also freed up approximately 40 hours of additional time for each team every month.