Case Study: Design Roof Services books 52% more appointments with Salesmate's Skara AI agents
Key results
The challenge
Design Roof Services LLC, a residential roofing company in Texas, struggled with delayed responses to inbound inquiries. Homeowners typically contact several contractors at once and the first to respond usually secures the inspection, so missed calls, after-hours inquiries, and inconsistent follow-up cost the company opportunities despite strong lead volume.
The solution
The company deployed Salesmate's Skara AI roofing agents across website chat, SMS, and AI voice to deliver instant responses, automated lead qualification, inspection scheduling, and 24/7 availability so no inquiry went unanswered.
“Skara feels like having a dedicated coordinator who never sleeps. Every lead gets a reply instantly, inspections get scheduled faster, and our team finally has the time to focus on real roofing work instead of constant follow-ups.”
KHKelly HopkinDesign Roof Services LLC
The results, in context
According to the published Salesmate customer story, Design Roof Services saw a 52% increase in appointments booked and 2.3X higher conversion from inbound leads to confirmed inspections, while the office team handled 60% fewer manual follow-ups.