Case Study: Compass Coffee increased total subscription revenue 122% with Ordergroove prepaid subscriptions

Key results

The challenge

Compass Coffee recognized that a consistent day-to-day coffee experience mattered to its customers and saw subscriptions as the best way to deliver it, but needed a stronger subscription management experience.

The solution

Compass Coffee switched to Ordergroove's Subscription Manager and launched prepaid subscriptions, using Ordergroove analytics to monitor subscriber cohorts.

The results, in context

Ordergroove reports Compass Coffee increased total subscription revenue 122% and active subscribers 173%. Prepaid subscriptions delivered 30% higher lifetime revenue and 73% higher retention, with fewer than 0.5% of support tickets coming from prepaid subscribers.

Products used