Case Study: Clutter boosts new-hire productivity 70% and cuts ramp time to 2 weeks with WorkRamp
Key results
The challenge
Clutter needed to scale its customer experience team from 200 to 700 employees while ensuring new hires could become productive quickly. It needed a platform for content generation, delivery, quizzes, and structured learning with customizable resource libraries.
The solution
Clutter implemented WorkRamp with structured onboarding that combined foundational Clutter Core training and team-specific modules, integrated with Zendesk and supplemented by live training and shadowing.
“We needed a platform not only for content generation, but also for delivery, quizzes, and structured learning alongside customizable resource libraries for different teams.”
AGAmanda GonzalezHead of Customer Experience, Clutter
The results, in context
Clutter reduced ramp time from six weeks to two weeks and boosted new-hire productivity by 70% within two weeks. The program supported CX team expansion from 200 to 700 employees over two years.