Case Study: Board grows community members 64% with Higher Logic Vanilla
Key results
The challenge
Board, an enterprise planning platform, set out to build an engaged customer community with a small team and limited dedicated IT resources, aiming to grow membership and participation.
The solution
Board launched its community on Higher Logic Vanilla and cultivated engagement through a Community Captains program that contributed member-generated content.
“I'd recommend [Higher Logic Vanilla] for small teams looking to build community in a fast, user-friendly way, especially if you don't have dedicated IT resources.”
HRHolly RiekeDirector of Community, Board
The results, in context
Since launching, Board reported 64% growth in total members, a 98% increase in forum posts, and a 46% increase in authenticated visits, along with a 12% increase in member discussions and comments. In member surveys, 96% rated their overall experience as positive and 81% said they feel a sense of belonging.